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Returns

All returns need to happen according to the seller conditions

We guarantee to refund any item you are not completely happy with, if returned to us in the original condition and packaging within 14 days of receipt. Refunds will be credited to your original method of payment. This is the responsibility of the seller. You should contact the seller for any details or extra information. In case of disagreement with the seller, you can contact the marketplace. 

Please also note that items must be returned with all of the barcode tags intact. Your items should be in their original packaging. Any shoes returned to the sellers must not be worn, and must be returned in their original box. Any item that is not in a condition to sell immediately, will be declined and not refunded unless the seller decides different.

 

Returnpolicy for products originating from seller: 'Cycleur de Luxe' (owned by BT Projects).

All returns must be dropped off at a UPS Access Point for our own products.
Find an Access Point nearby

We guarantee to refund any item you are not completely happy with, if returned to us in the original condition and packaging within 14 days of receipt. Refunds will be credited to your original method of payment.

Please also note that items must be returned with all of the barcode tags intact. Your items should be in their original packaging. Any shoes returned to BT Projects (owner of Cycleur de Luxe) must not be worn, and must be returned in their original box. 

BT Projects will not accept products bougt at a different seller. For those products; please read the individual return policy or contact that seller for more information. BT Projects is in no way responsible for the returns of other sellers.